VoIP Telephone Service

All VoIP Packages Include a Dedicated Phone Number or Bring Your Own!

Cloud VoIP Service
SO/HO
Local DID
Keep your existing number
Unlimited local and LD*
PRICING
Enterprise Cloud VoIP Service
Expanding
Call Recording
SMS/Text Messaging
Hosted PBX
PRICING
Metered SIP Trunks
Managed Enterprise
Works with your VoIP PBX
Keep existing numbers
Minutes included
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Unlimited SIP Trunks
Corporate
Unlimited* Local
Unlimited* Long Distance
Works with your VoIP PBX
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Peace of Mind Included!

Nationwide Footprint
Geo Redundant
Flexible Service
Fully E-911 Compliant

Works With You!

Utilize your existing high-speed Internet connection
Connect to existing VoIP PBX
Free and unlimited calling between Diamond Voice enabled sites
Keep your existing phone numbers, phones and phone system
*Unlimited usage subject to Fair Usage as described in Terms and Conditions.

Requirements to use Cloud PBX Phone Service

Internet Connection

- At least 1 MB Download Speed per user  (this is in addition to any other internet usage such as video, email, & browsing.)

- Ping round trip under 300 ms

- Jitter less than 30 ms

Test Your Speed and Ping

IP Phone

Use your existing IP Phone or purchase a pre-programmed IP Phone from us

Cloud PBX Phone Service includes:

  • Escalated Message Delivery

    Tired Messages notification to multiple persons
  • Voicemail to Email

    Receive your voicemails almost instantly when it records and shows up as a playable file in your email.
  • Transfer Take Back

    Transfer Take back enables you to transfer in progress calls from your mobile phone to another extension or to your personal mobile phone (or from your mobile phone to your office phone) simply by entering a star code into your phone during the conversation.
  • Simultaneous Ring

    With Simultaneous Ring Service, you can direct your incoming calls to automatically ring up to six different phones (your office phone, your home phone, and any mobile phone, for example) depending on where you will be at different times during the day. Simultaneous Ring Service guarantees that you won't miss important calls. <
  • Auto Attendant IVR

    Professionally answer incoming calls with flexible call routing options. Professional voice talent available for moderate cost.
  • Call Recording

    Monitor calls, train new employees or document verbal contracts.

    *May require additional charge
  • Extension Dialing & Transfer

    Transfer callers anywhere in the system- to another employee, the operator or an outside number with supervised or blind transfer.
  • Time of Day Mode

    Holidays, After Hours or Day/Night modes On demand or on schedule change the greeting callers hear and routing options available.
  • Music & Message On Hold

    Custom Message On Hold Use the default music or provide your own script to have Professionally recorded messages heard by callers.
  • Ring Groups

    Automatically distribute incoming calls to a group of extensions. Calls ring department or sales groups.
  • Call Waiting

    Allow callers to reach you even when you are on the phone. Alternate between parties as needed.
  • Find Me Follow Me

    Never miss an important call! Create a list of phone numbers where you can be reached such as desk, home, or cell. Set one as the default. Calls not answered at the default number transfer the other numbers. If no answer, call is routed to voicemail.
  • Unified Inbox

    Voice, Fax and Email in one inbox. Listen to or read Voicemail messages, view faxes and check email at the same time.
  • DID Telephone Number

    Dedicated telephone numbers that ring directly to departments or individuals.
  • Toll Free Numbers

    Activate a new number or bring your own.
    *Additional cost per minute
  • Scheduled Mailbox Greetings

    Set a Day, Night, Lunch or Weekend greeting and schedule it to play at a specific time.
  • Call Forwarding Priority Routing

    Block unwanted callers and control the times when other calls are permitted. Special Routing options include time of day and day of week. You can even create a list of friends that are never blocked from calling you.Give special clients priority access straight to your phone! Enable Find Me Follow Me Call Forwarding to stay in touch in or out of the office.
  • Call Parking

    Park a caller on a dedicated extension while you use your phone to make another internal or external call, or page another employee to pick up the call. A parked call can be picked up by any extension within the organization.
  • Name Directory

    A Dial By Name Company Directory allows your callers to look up an employee. The Dial-by-name directory can work with the first or last name of the employee.
  • 3 Way Calling

    Add a third person to your phone conversation.
  • Call Queuing - ACD

    Employees or agents log into an ACD queue group so they can answer calls for a specific department. Incoming calls are routed into the appropriate queue, and the calls are distributed to the agents logged into that queue.
  • Department Mailboxes

    General Mailbox for each department such as Sales or Accouting. Messages are then distributed to one or more employees.
  • Personal Voice Mailboxes

    Every employee has their own voice mailbox even if they do not have a phone.
  • Caller ID Display

    Name and number of incoming caller appears on display.
  • Web Portal Interface

    Easy system configuration with a graphical, web-based tool, accessible from any web browser. Administrators have complete access to oversee, change, and monitor all system functions. Includes real-time usage and call reports.
  • Do Not Disturb

    Calls are automatically be forwarded to voicemail.
  • Call Logs

    Complete record of all your inbound and outbound calls and faxes. View the number or extension dialed, the time, date and duration of the call.
  • IP and SoftPhone Compatible

    Works with all IP phones and most standard softphones
  • Web Control Panel

    Our new Web Portal makes it easy to access and control features such as Unified Messaging and Call Routing. Web Portal also allows you to view your call logs, listen to Call Recordings and forward Voicemail. This is a great record keeping tool for businesses.
See full list of Cloud PBX Phone Services

VoIP Features & Functions

Manage communications and advanced call features right from the web!

Cloud Phone service provides a cost-effective alternative to a PBX or a key legacy phone system. With high speed broadband access, Diamond Voice can provision individual business lines with the features of your choice. Combine Cloud Phone service with IVR features and you have everything you need to communicate more effectively and efficiently.

Call Blocking and Find Me Follow Me

Block unwanted callers and control the times when other calls are permitted. Special Routing options include time of day and day of week. You can even create a list of friends that are never blocked from calling you.Give special clients priority access straight to your phone! Enable Find Me Follow Me Call Forwarding to stay in touch in or out of the office.

Works with Your Existing Telephone Equipment

In order to minimize upgrade costs, any analog office phones you might have can be reused with a special adaptor, and we can provide new IP phones too.

Included Technical Support

With hosted Cloud Phone, we provide all of your technical assistance, and we add or remove lines and features according to your workforce requirements. We also ensure that our service remains up to date with the very latest features to enable your business to operate with maximum efficiency.

Simultaneous Ring

With Simultaneous Ring Service, you can direct your incoming calls to automatically ring up to six different phones (your office phone, your home phone, and any mobile phone, for example) depending on where you will be at different times during the day. Simultaneous Ring Service guarantees that you won't miss important calls.

Transfer Take Back

Transfer Take back enables you to transfer in progress calls from your mobile phone to another extension or to your personal mobile phone (or from your mobile phone to your office phone) simply by entering a star code into your phone during the conversation.

Web Control Panel

Our new Web Portal makes it easy to access and control features such as Unified Messaging and Call Routing. Web Portal also allows you to view your call logs, listen to Call Recordings and forward Voicemail. This is a great record keeping tool for businesses.

Unlimited Long Distance

Cloud Phone service leverages the power of the cloud to offer unlimited domestic calling in the US.* Control your monthly costs with a flat rate service.

Integrated IVR & Voicemail

Included with our Cloud Phone service is the Diamond Voice IVR and Voicemail service you know and trust. Seamless integration merges all your communication and call routing options into one platform.

Web Control Panel

Our new Web Portal makes it easy to access and control features such as Unified Messaging and Call Routing. Web Portal also allows you to view your call logs, listen to Call Recordings and forward Voicemail. This is a great record keeping tool for businesses.

Auto Attendant Voice Mail Features

  • Web Management Portal
  • Configure your service, retrieve messages and reports on the web.
  • Unlimited Mailbox Capacity
  • Live Call Transfer – Blind, Monitored or Screened
  • Voicemail Delivered to Email as WAV
  • Flexible Menu Number Assignment
  • Multi Level Menu Routing
  • Message Forwarding
  • Message Delivery Receipts
  • Pause, Rewind, Fast Forward Message Playback
  • Forward With or Without Comment
  • Voicemail Speech to Text*
  • Confidential Message Delivery
  • Auto Time/Date Stamp
  • Save Message As New
  • Scheduling for Transfer and Message Notify
  • Retrieving recordings
  • Personal Group Distribution Lists
  • Multiple Mailbox Greetings
  • Make, Answer Messages to/from Other Users
  • Volume Adjust
  • After Hours, Holiday and Lunch Greetings
Have a Question?

Feel Free to Contact Us

sales@diamondvoice.com
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