Fully E-911 Compliant
Works With You!
Utilize your existing high-speed Internet connection
Connect to existing VoIP PBX
Free and unlimited calling between Diamond Voice enabled sites
Keep your existing phone numbers, phones and phone system
Cloud PBX Phone Service includes:
Auto Attendant IVR
Professionally answer incoming calls with flexible call routing options. Professional voice talent available for moderate cost.
Inbound calls ring multiple phones at the same time.
Take Back and Transfer
Transfer calls from your cell phone, home or remote office to another extension.
Voicemail Delivery to Email as WAV
Receive your voicemails almost instantly when it records and shows up as a playable file in your email.
Music & Message on Hold
Custom Message On Hold Use the default music or provide your own script to have Professionally recorded messages heard by callers.
Escalated Message Delivery
Tired Messages notification to multiple persons
DID Direct Inward Dial Telephone Number
Dedicated telephone numbers that ring directly to departments or individuals.
Toll Free Telephone Numbers*
Activate a new number or bring your own. *Additional cost per minute
Scheduled Mailbox Greetings
Set a Day, Night, Lunch or Weekend greeting and schedule it to play at a specific time.
Fax to Email with Dedicated Number*
Receive faxes in your email automatically to a personal, dedicated fax number. Faxes are delivered as .PDF files. *May require additional charge
Lookup employees by first or last name.
See Plans and Pricing
Requirements to use Cloud PBX Phone Service:
At least 1 MB Download Speed per user and Ping under 90 ms
Use your existing IP Phone or purchase a pre-programmed IP Phone from us
VoIP Features & Functions
Manage communications and advanced call features right from the web!
Cloud Phone service provides a cost-effective alternative to a PBX or a key legacy phone system. With high speed broadband access, Diamond Voice can provision individual business lines with the features of your choice. Combine Cloud Phone service with IVR features and you have everything you need to communicate more effectively and efficiently.
Call Forwarding Priority Routing
Block unwanted callers and control the times when other calls are permitted. Special Routing options include time of day and day of week. You can even create a list of friends that are never blocked from calling you.Give special clients priority access straight to your phone! Enable Find Me Follow Me Call Forwarding to stay in touch in or out of the office.
With Simultaneous Ring Service, you can direct your incoming calls to automatically ring up to six different phones (your office phone, your home phone, and any mobile phone, for example) depending on where you will be at different times during the day. Simultaneous Ring Service guarantees that you won't miss important calls. <
Transfer Take Back
Transfer Take back enables you to transfer in progress calls from your mobile phone to another extension or to your personal mobile phone (or from your mobile phone to your office phone) simply by entering a star code into your phone during the conversation.
Web Control Panel
Our new Web Portal makes it easy to access and control features such as Unified Messaging and Call Routing. Web Portal also allows you to view your call logs, listen to Call Recordings and forward Voicemail. This is a great record keeping tool for businesses.
Unlimited Long Distance
Cloud Phone service leverages the power of the cloud to offer unlimited domestic calling in the US.* Control your monthly costs with a flat rate service. Included with our Cloud Phone service is the Diamond Voice IVR and Voicemail service you know and trust. Seamless integration merges all your communication and call routing options into one platform.
Works with Your Existing Telephone Equipment
In order to minimize upgrade costs, any analog office phones you might have can be reused with a special adaptor, and we can provide new IP phones too.
Included Technical Support
With hosted Cloud Phone, we provide all of your technical assistance, and we add or remove lines and features according to your workforce requirements. We also ensure that our service remains up to date with the very latest features to enable your business to operate with maximum efficiency.
Auto Attendant Voice Mail Features
Web Management Portal
Configure your service, retrieve messages and reports on the web.