Custom IVR

DIAMOND VOICE > Custom IVR

Custom Information Lines

From Audio Event Lines, Balance Retrieval and Order Status to Professional Voiceover, Diamond Voice delivers creative and cost effective IVR solutions.

Audio Information

What is an Audio Information Line?
Diamond Voice hosted IVR services were designed to meet the requirements for high call-volume voice information needs, and the ability to customize options at a controllable price.

We host IVR applications for hospitals, debit cards, theaters, radio stations, international delivery services, marketing companies, churches, realtors, publishers and many other organizations who need to make recorded messages or faxed information available to the public.

With integrated, hosted IVR service, database information can be accessible by phone. Check balances, transfer funds or confirm order status. Diamond Voice provides data access through ODBC, SQL or Web Services no matter where your data is located. With multi-lingual support, you will have maximum flexibility for serving a variety of markets with a single hosted IVR application.
  • Use Event Lines for high call volume promotions.
  • Combine with Pay By Phone* to provide point of sale credit card or ACH (pay by check) processing.
  • Add Out Bound Dialer* to support public opinion polling or payment reminder calls.
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audio information
Event Line
Weather Closings
Rotating Announcements

Why Diamond Voice?

Professional Design and Voice Over
Data Storage and Retrieval
Routing Flexibility
Security and Redundancy
We work with you to design a script and call flow. Each question is customized to accept either audio recording or touch-tone. You can use one of our sample scripts or modify it to meet your requirements. Then, your script is brought to life by our professional voice-over artists.
Survey data is stored on our secure and PCI compliant network. You can retrieve the data from a convenient web interface or by custom integration with our API. Touch tone responses are stored as SQL records and audio responses are stored as WMA or MP3 files.
Once the survey is complete, the caller can be routed to other options such as Transfer to live agent
Diamond Voice maintains PCI compliant systems and networks using state of the art intrusion protection and 3rd party monitoring. All systems including data, telephone circuits and electrical system are securely backed up and redundant for maximum up-time and relability.
*Additional programming and setup cost

IVR Database Integration

Integrate Voice and Data!
Cloud based IVR Services Designed for Performance
  • High call-volume voice information delivery
  • The ability to customize options at a controllable price
With integrated, cloud IVR service, database information can be accessible by phone. Check balances, transfer funds or confirm order status.

Diamond Voice provides data access through ODBC, SQL or Web Services no matter where your data is located. With multi-lingual support, you will have maximum flexibility for serving a variety of markets with a single hosted IVR application.

We have designed and hosted IVR applications for a wide variety of organizations who need to make database information available to the public.
Hospitals
Theaters
Radio Stations
Retail Grocers
Stock Brokers
Utilities
International Delivery Svcs
Marketing Companies
Churches
Yellow Pages
PR Firms
Government
Waste Management
Television Production
Financial Institutions
Realtors
Publishers
Electronics Mfg
National Auto Clubs
Collection Services
See Full Benefits List
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IVR Database Integration
Account Balance
Order Status
Remote Database Access

Professional Voices

Professional Voice Over and Script Writing
There are two important parts to creating the best first impression:
  • Caller-friendly script writing so that your callers feel they aren’t wasting their time and feel valued.
  • An auto attendant with the right voice for your brand.
Call us to ask about script writing. Professional script writers and degreed voice talent on staff are available to design and bring your IVR service to life. We will work with you to write a phone script, then create studio recordings to make the best impression on your callers.
Listen to our Voice Samples!
For additional samples or Music On Hold, call our demo line at 469-272-4617
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professional voice over
Script Writing
Professional Voice Talent
Multi Language