Custom IVR

DIAMOND VOICE > Custom IVR

Crystal Clear IVR Data


From Audio Event Lines, Balance Retrieval and Order Status to Professional Voiceover, 
Diamond Voice delivers creative and cost effective IVR solutions.


Access to a telephone is still far more widespread and reliable than the internet. Providing your customers with access to audio information or data retrieval by phone provides them with the maximum support and flexibility - around the clock.  Custom IVR is a highly recommended solution in today's business environment.

Deliver Information Quickly and Easily

Your callers’ data can be retrieved over the phone directly from your database with remote integration or uploaded to our secure servers. Diamond Voice Cloud IVR can integrate with all standard data formats. Get your callers request in real time with updates sent through email or API connections to deliver order and payment processing transactions directly into your database and workflow.

Access Data From Any Phone Anywhere

Beyond standard call routing and voicemail for your office and team, hosted IVR can be customized to deliver audio information such as weather updates and event schedules. Specific or generalized database information like account balance or event registration can be retrieved or updated by the caller. Cloud based IVR systems provide the most efficient phone ordering with the minimum effort at the best cost.

Reliable Reporting

You can only improve what you can measure. Real time feed-back from caller activity in your IVR system is critical to growing your business and improving your customer satisfaction. Web based reports of data collected by the IVR system can be customized to filter, display and download information collected from callers making IVR data retrieval easy.

Don’t go it alone!

Let us help you bring your application to life with custom scriptwriting and best practices for audio IVR applications. You can benefit from our decades of experience to save money and time. Our vast library of off-the-shelf solutions can tweaked to do exactly what you need at a fraction of the cost of building from scratch. Your IVR information line will sound world class with professional voiceover talent. Multiple languages are supported to expand the reach of your IVR.

Audio Information Lines

Cloud Based IVR Designed for Performance

What is an Audio Information Line?

Diamond Voice hosted IVR services were designed to meet the requirements for high call-volume voice information needs, and the ability to customize options at a controllable price.

We host IVR applications for hospitals, debit cards, theaters, radio stations, international delivery services, marketing companies, churches, realtors, publishers and many other organizations who need to make recorded messages or faxed information available to the public.

With integrated, hosted IVR service, database information can be accessible by phone. Check balances, transfer funds or confirm order status. Diamond Voice provides data access through ODBC, SQL or Web Services no matter where your data is located. With multi-lingual support, you will have maximum flexibility for serving a variety of markets with a single hosted IVR application.

  • Use Event Lines for high call volume promotions.
  • Combine with Pay By Phone* to provide point of sale credit card or ACH (pay by check) processing.
  • Add Out Bound Dialer* to support public opinion polling or payment reminder calls.
*Additional programming and setup cost
Custom IVR

Deliver High Volume Information

Event Line
Weather Closings
Rotating Announcements
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Questions? Call: 888-293-1550

Why Diamond Voice?

Professional Design and Voice Over
Data Storage and Retrieval
Routing Flexibility
Security and Redundancy
We work with you to design a script and call flow. Each question is customized to accept either audio recording or touch-tone. You can use one of our sample scripts or modify it to meet your requirements. Then, your script is brought to life by our professional voice-over artists.
Survey data is stored on our secure and PCI compliant network. You can retrieve the data from a convenient web interface or by custom integration with our API. Touch tone responses are stored as SQL records and audio responses are stored as WMA or MP3 files.
Once the survey is complete, the caller can be routed to other options such as Transfer to live agent
Diamond Voice maintains PCI compliant systems and networks using state of the art intrusion protection and 3rd party monitoring. All systems including data, telephone circuits and electrical system are securely backed up and redundant for maximum up-time and relability.

IVR Database Integration

Integrate Voice and Data!
With integrated, cloud IVR service, database information can be accessible by phone. Check balances, transfer funds or confirm order status.

Diamond Voice provides data access through ODBC, SQL or Web Services no matter where your data is located. With multi-lingual support, you will have maximum flexibility for serving a variety of markets with a single hosted IVR application.

We have designed and hosted IVR applications for a wide variety of organizations who need to make database information available to the public.
  • High call-volume voice information delivery
  • The ability to customize options at a controllable price
Hospitals
Theaters
Radio Stations
Retail Grocers
Stock Brokers
Utilities
International Delivery Svcs
Marketing Companies
Churches
Yellow Pages
PR Firms
Government
Waste Management
Television Production
Financial Institutions
Realtors
Publishers
Electronics Mfg
National Auto Clubs
Collection Services
See Full Benefits List
IVR Database Integration

Give Your Database a Voice

Account Balance
Order Status
Remote Database Access
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Professional Voices

Professional Voice Over and Script Writing
There are two important parts to creating the best first impression:
  • Caller-friendly script writing so that your callers feel they aren’t wasting their time and feel valued
  • The right voice for your brand
Call us to ask about script writing. Professional script writers and degreed voice talent on staff are available to design and bring your IVR service to life. We will work with you to write a phone script, then create studio recordings to make the best impression on your callers.
Listen to our Voice Samples!
For additional samples or Music On Hold, call our demo line at 469-272-4617
Make calling your business a less stressful experience for both your customers and yourself. As part of your phone set up, our team and writing experts can write an IVR script that guides your customers and prospects to the right agent.
You’ve probably experienced a terrible auto attendant script and automated system before when calling another company. The voice over doesn’t respond to what you say or, worse, doesn’t have the options you need to get to the right person. Your callers first impression should be one of ease and simplicity.
professional voice over

Crystal Clear Voices

Script Writing
Professional Voice Talent
Multi Language
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