Q & A Mailbox

DIAMOND VOICE > Q & A Mailbox

Question & Answer Mailbox

Structured Message Taking

What is a Question and Answer Mailbox?

Like a regular Voicemail box, the Q & A mailbox plays a greeting and records the caller's response. But the Q&A Mailbox can play multiple questions in sequence and accept audio or touchtone input from the caller.

All the responses are stored in a database and can be retrieved over the web or by phone. This makes the Q & A Mailbox a great choice for data collection, whether opinion surveys or product orders.

How to Start Service

Q & A Mailbox applications range from basic to very sophisticated. Whatever the size of your project, we will keep it simple.

All you need to do is provide us with a list of questions you want to ask or information you want to collect. We will help you script it and provide suggestions on the best way to implement your application in the quickest way.

 

Professional Design and Voice Over

We work with you to design a script and call flow. Each question is customized to accept either audio recording or touch-tone. You can use one of our sample scripts or modify it to meet your requirements. Then, your script is brought to life by our professional voice-over artists.

Data Storage and Retrieval

Survey data is stored on our secure and PCI compliant network. You can retrieve the data from a convenient web interface or by custom integration with our API. Touch tone responses are stored as SQL records and audio responses are stored as WMA or MP3 files.

Routing Flexibility

Once the survey is complete, the caller can be routed to other options such as Transfer to live agent

Security and Redundancy

Diamond Voice maintains PCI compliant systems and networks using state of the art intrusion protection and 3rd party monitoring. All systems including data, telephone circuits and electrical system are securely backed up and redundant for maximum up-time and reliability.

*Additional programming and setup cost