Initial Greeting and Main Option Menu
Transfer calls to any phone number.
Broadcast a message.
Lookup employees by first or last name.
Have a greeting and main menu for Day time and a different for Night.
Question and Answer Mailbox
Like a regular Voicemail box, the Q & A mailbox plays a greeting and records the caller's response. But the Q&A Mailbox can play multiple questions in sequence and accept audio or touchtone input from the caller.
All the responses are stored in a database and can be retrieved over the web or by phone. This makes the Q & A Mailbox a great choice for data collection, whether opinion surveys or product orders.
Routing Menus and Sub Menus
Set up a multi-level menu.
Personal Extension Voice Mailboxes
Voicemail for every employee, both in the office or off premise. Assign virtual mailboxes for remote offices or outside associates.
Department Extension Mailbox
Assign mailboxes for groups and departments such as Sales or Support.
Store and forward documents and forms as fax on request.
Allows a caller to hold if the transfer to number is busy. Each queue is one caller. For more callers on hold, add more queues.
Interactive Voice Response Box
IVR Data Field Lookups**
A dedicated number for receiving faxes as PDF
DID Direct Inward Dial Telephone Number
Dedicated telephone numbers that ring directly to departments or individuals.